Robotics Automation Process (RPA) helps businesses on their digital transformation journey. From better internal control & compliance, reduced operational cost to improved productivity, RPA makes your business scalable with frictionless operations. RPA can transform any business for good. Know how we helped a non-profit combine robotic process automation and Salesforce to automate repetitive/rule-based tasks, reduce manual work, and speed up their operational speed.
Our customer is a non-profit organization that sits at the intersection of environmental certifications for sustainability in forestry, agriculture, and tourism. Since their inception they were using different legacy systems along with Salesforce as their centralized platform.
The business was dependent on manual work for most of their processes, so they contacted Webuters to automate their business processes for error-free, faster operations.
The Challenges That Customer Was Facing
- Error-prone manual data entry, rules, and processes in Salesforce through legacy system.
- The need to automate the business operations on top of expensive integration and multiple legacy system which the business was using since last 50 years.
- The need for improved productivity, internal control over data and enhanced accuracy to increase the staff satisfaction.
- Need to make managing and operating business for compliance an easy job was another major concern.
Road to The Success
As the technology partner for the customer, we combined Blue Prism RPA with Salesforce CRM and automated the manual processes. With implementation of RPA the business observed an overall improvement in the business operations – improved operational speed, increased productivity, low technical barriers, refocusing the skilled employees, better internal control and compliance.