NGO Scaled Its Impact with Salesforce Nonprofit Success Pack (NPSP)

Salesforce for nonprofit

An international non-governmental organization (NGO) working across 70+ countries needed a solution that could be efficiently streamlined with the business model and could get them a 360-degree view of their business partners, customers, vendors through a centralized IT-System.

The Blockers in the Road

Multiple systems are used to manage various departments and business processes making it a complex work. Things were done the traditional way using Outlook, SharePoint, and various fundraising systems. This was a daunting task to manage departments and processes handled by them. The major challenges the customer was facing:

  • • Different types of data was used by different departments and no single point of management for that.
  • • No centralized system to track the information which makes it difficult to make decisions based on information flow.
  • • As an NGO involves a lot of contracts, payments, donor information etc. But due to no single point of sensitive data storage, the management of such data was lacking security.
  • • A lot of approvals going on within the business, but no authentic automation was setup which could have made it efficient.
  • • The way business was doing relationship tracking was very tiring job, the process needed smart tracking of relationships.

Bringing In The Tech Impact

Salesforce NPSP was the solution, and the implementation has helped customer streamline their processes, manage, and track constituents more effectively, thus ensuring significant improvement in operational efficiency. The Nonprofit Success Pack adoption helped business achieve their goals by bringing in ease of data management, improving donor relation/management, better campaigns and events, automated processes, efficient reporting and analytics, dashboards to track progress, and eliminating the dependency on multiple systems.


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