Service Cloud

In this fast moving internet economy, unhappy customers get many channels for expressing their frustration over a service, which instantly damages a brand. Service has to be top-notch and fast for meeting customers’ demand. Make sure your profitable customers get optimal service by automating your customer services with the Salesforce Cloud Service.

The Service Cloud help enhance customer connection and maximize the customer experience. We make use of Sales Cloud for setting up everything from contact centers to self-service communities and beyond, making sure your customers get the attention they deserve and the service they looking for.

With Service Cloud, we help you to:

• Simplify and streamline your customer service approach

• Better connect with your customers with reliable and quick support

• Provide first rate service from any device anywhere that help in customer retention

• Create self-service communities that enable your customers to connect with one another

Brief of what our Salesforce Service Cloud implementation process includes:

• Business process review based on the service processes for identifying the system needs and the process that will work best for you.
• Case Assignment Rules
• Configuring Email to Case
• configuration of Web to Case web form
• Validation Rules
• Escalation Rules
• Customization of fields to meet your needs, while assuming basic customization of standard fields.
• Modification of page layout.
• Configuring Service Cloud Console with the records or layouts as per the requirement of your process
• Service Contracts and Entitlements
• Development of a Standard Operating Procedure document, which will outline how you will perform the process in Salesforce.

Salesforce Service Cloud Services