Keeping a tab on the activities of the work force on field and maximizing revenues out of field service has been made as easy as pressing few buttons on your keyboard, thanks to Webuters technologies Service Cloud Field Service.
At Webuters Technologies, Service Cloud Field Service is designed to meet following goals:
- Real time performance measurement of the employees on field.
- Productivity analysis of the field service agents.
- Travel time records, visit records and maintenance records.
- Analytical evaluation of the work hours of the employees.
Service Cloud Field Service at Webuters Technologies is committed to provide customized and personalized services to the clients. When you have accurate records pertaining to the service executive’s work practices in hand, it helps you keep your client updated on:
- Expected time of service
- Expected duration of stay
This helps generate customized alerts to make the customer feel comfortable, safe and in right hands.
Team work is the backbone of any high class service provider without which attainment of customer experience is an impossible task.
At Webuters Technologies, the Service Cloud Field Service delivers the best results on:
- Planning: How to improve the customer experience by making use of highly proactive cloud resources.
- Utilization: Ensuring utilization of each resource to its best so that costs are evenly met.
- Replacement: Each service executive has to have a back-up and this can be ensured by keeping allocation and re-allocation procedures in place.
- Collaboration and communication: Pooling in of third party resources and also ensuring flawless peer-to-peer communication on the field.
- Monitoring: Comparative monitoring of actual and predicted routes adopted by the executives so that accurate predictions and coordinated alerts can be produced
We, at Webuters Technologies, understand how important customer retention is and our job is to make sure that you have all tools up your sleeves to convert your leads into your everlasting patrons.