Intelligent bots have already made their way into the world of business. They benefit the businesses at several levels, our client came with a requirement to make its already existing Chabot platform efficient and intelligent. They also required separating their website and the bot editor for improved management and better user experience.

The Customer

The customer, a trusted and reputed business in the U.S., offers an online cloud-based AI chatbot platform to build bots for messenger. There Conversational Marketing Platform negotiates and closes the business proposals and deals by real time interactions with appropriate and viable business clients.


Unknown Roads to Destination – The Challenges

The world of technology and its paradigms require User-friendly Interface for its fruitful realization in any domain or service cloud. Such Interface which facilitates press, click and drag & drop to enable end-users in real time creation of Business Bots.

  • The Business website and the Bot editor should be synchronised parallel in such a way that giant architecture of Instant AI Application can be controlled at hand.
  • Bot Conversations needs to be stored in real time, managed and synthesized instantly, in a secured way.

Customizations for a move from Bot Editor to Intelligent Bot Interface

The existing Architecture of Client was unable to deal with ever changing, real-time voluminous Chat data (conversation data) and its synchronization thereby the collapse was looming. The Big Data problem reigned supreme along with the need of a User Friendly Interface, which solved many other issues. After synthesizing and balancing Client’s requirements, current scenario, operations and issues, the only prospect was to go knee deep in agile methodologies for various stages and their related challenges in multilevel life cycle phases.


Intelligent Bot Interface allowing bot creation on clicks

Technology tweaks in the client’s existing system were needed to make it an intelligent bot interface. The end result was a smooth sailing operations for the client through user-friendly Interface that integrates and deploys “Smart Bots” for its Messenger Space to achieve organizational visions. Separate business website and bot editor and data synchronization with real time conversation storage has completely changed the picture. The challenges were accepted, worked upon and now the system works efficiently with amazing result catering to organizational perspectives and goals.

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