About The Client
The customer was looking for a solution that can improve the flow of information within their organization without disturbing the present flow of information. They additionally were looking to be able to manage cases efficiently, accompanied with a speedy collection of data by their sales and marketing teams.
The need for data and the management of data cannot be neglected. As the right management of data at right time can easily turn visitors into business.
Business Challenges
The client was handling business processes manually and needed a solution to improve the accuracy and manage processes in a better way.
- Manual handling of cases and complaints raises by customers.
- Error-prone calculation of gross profit due to manual efforts involved.
- Manual customer support process was not enough.
- Tracking the case status and the count for open and closed cases was time-consuming and handled manually.
Webuters' Solution
The Impact
The successful implementation of CRM is now driving decisions in the client’s business. Someone has said “Time is money” and the CRM has automated the processes thereby saving their time consumed in manual process. The CRM significantly helped improve information flow in the organization as well as contributed in building better customer relations. In addition, customer’s sales and marketing teams are able to collect more data on current and potential customers in less time.