A New York-based international non-governmental organisation (NGO) was scrambling to manage the nonprofit’s various components across multiple systems. They required a technology solution that could be seamlessly integrated into their existing business model and provide them with a 360-degree view of their business partners, customers, and vendors via a centralised IT-System.
Multiple systems are used to manage various departments and business processes making it a complex work. Things were done the traditional way using Outlook, SharePoint, and various fundraising systems. This was a daunting task to manage departments and processes handled by them. The major challenges the customer was facing:
There were visible improvements in the overall management of the NGO after implementing Salesforce NPSP:
The Salesforce Nonprofit pack not only greatly improved the customer’s working experience, but it also completely eliminated the need for multiple systems. Discover how Salesforce NPSP can improve your non-profit experience. Talk to us!
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