Answer every customer. Finish every request.
AI agents that reply on your website and WhatsApp. One inbox for every conversation. Task tracking that gets each request done on time. Three products on one platform, built for hotels and transport operators.
Already a customer? Log in at ai.webuters.com
Do you have a room this Friday? We land around 11 pm.
Yes, a Deluxe King is free on Friday, and I’ve noted a late arrival. Shall I hold it?
Acknowledged · 3 of 4 steps
- Captured
- Assigned
- Acknowledged
- Done
Most service problems start in the gaps between people and tools.
Enquiries after hours go unanswered
Guests and passengers ask at 11 pm and book somewhere else by morning.
Engage answers themMessages live in five places
WhatsApp, Instagram, email and phone each sit in a different tool, with no shared history.
Connect brings them togetherRequests have no owner
“Let me check” becomes a forwarded message that nobody acknowledges.
Ops assigns and tracks themManagers find out last
Delays show up in the complaint, not while there is still time to fix them.
Ops escalates in time
Three products that work as one.
Use one product or all three. They share one login, one knowledge base and one record of every customer, so each product you add makes the others more useful.
Engage
AI agentsBuild AI agents and publish them on any channel.
- Website, receptionist and staff agents
- Booking, lead and support agents
- Staff agents that answer from your CRM, ERP and HR
- Your knowledge, rules and approved actions
- Publish to web, WhatsApp, Teams and Slack
Connect
Shared inboxEvery customer message in one inbox.
- Shared inbox for WhatsApp and web chat; email and Instagram coming soon
- Agent-to-person handoff with the full thread
- AI-drafted replies and follow-ups
- Campaigns and lead journeys
- Contacts and conversation history
Ops
Requests and tasksTurn requests into completed work.
- Requests become tasks with an owner
- Routing by team, shift and location
- SLA timers and escalations
- Approvals and shift handover
- Live dashboards for managers
From conversation to execution.
One customer, one thread: from the first question to the finished job.
- 1Engage
Answer and book
A guest asks about Friday availability on your website at 11 pm. The agent answers from your rates and policies, notes the late arrival and holds the room.
- 2Connect
Keep the conversation
The guest moves to WhatsApp. The thread lands in the shared inbox with the booking attached, and your team picks it up the moment the agent hands over.
- 3Ops
Get the work done
“Extra towels in 1204” becomes a housekeeping task with an owner and a 20-minute SLA. If nobody acknowledges it, it escalates to the supervisor.
Build an agent once. Publish it wherever people ask.
Give the agent your knowledge and rules, decide what it may do, test it, then put it on your website, WhatsApp, Teams or Slack.
- 1Add knowledgeDocuments, FAQs, rates, policies and live data from your systems.
- 2Set rules and actionsWhat it may answer, what it may do, and when it hands over to a person.
- 3Test with real questionsSee each answer and its source before anything goes live.
- 4Publish to any channelWebsite, WhatsApp, Microsoft Teams and Slack. Instagram, email and phone are coming soon.
- Check availability and ratesOn
- Hold a room for 24 hoursOn
- Create a housekeeping request in OpsOn
- Refund a depositNeeds approval
- Website
- Phone
- Teams
- Slack
Agents for your customers
Answer, qualify, book and support on the channels your customers already use.
- Website agent
- AI receptionist
- Booking agent
- Lead agent
- Support agent
Agents for your team
Staff ask in Teams or Slack and get answers from your CRM, ERP, HR and PMS, limited to what their role may see.
- Leave balance
- Today’s arrivals
- Open invoices
- Fleet status
- Shift notes
- Sarah M.Could we get a late checkout tomorrow, around 2 pm?2mNeeds you
- Daniel R.Do you have parking for a minivan?6mAgent handled
- Corporate travelGroup booking for 12 rooms, 14–16 Nov. Rates please.14mAgent drafted
- Website visitorIs breakfast included in the Deluxe King?21mAgent handled
Late checkout after 12 pm needs staff approval. Room 1204 is free until 4 pm. Suggested reply: “Yes, 2 pm is fine at no extra charge.”
Send suggested replyEditEvery customer message in one inbox.
WhatsApp and web chat land in one place, with email and Instagram coming soon. Agents handle what they can, and your team sees the whole thread the moment a person is needed.
- Handoff with contextThe agent passes the conversation with a summary and a suggested reply.
- AI follow-upsReminders, confirmations and replies drafted for your team to send or approve.
- Campaigns and lead journeysReach past guests and leads on WhatsApp, then follow up automatically.
- Contacts and historyEvery conversation, booking and request on one customer record.
Turn every request into work that gets done.
Requests from guests, passengers and staff become tasks with an owner, a due time and a record. Managers see what is running late before the customer has to ask again.
- Routed to the right teamBy request type, location, shift and skill, from any channel.
- Acknowledged, with an SLAThe clock starts when the request lands. Overdue work escalates on its own.
- Visible to managersLive dashboards for open, late and completed work, and a record for every request.
Could I get two extra towels in 1204, please?
Guest · 10:02
- 10:02UnderstoodTowels · room 1204 · housekeeping
- 10:02AssignedHousekeeping, 12th floor
- 10:03AcknowledgedDue in 15 minutes
- 10:05On the wayHousekeeping heading to 1204
- 10:08CompletedDelivered to 1204, confirmed
- 10:08Guest told“Your towels have been delivered.”
Demo workflow · timings illustrative
The platform underneath all three products.
One account and one set of controls. Log in once at ai.webuters.com and use the products your plan includes, with shared knowledge, data and integrations.
Identity
Users, roles, organizations and access.
Knowledge
Documents, FAQs and context your agents use.
Agents
Reusable agents for conversations and actions.
Workflows
Rules, triggers, routing and approvals.
Data
One record of customers, conversations and work.
Integrations
CRM, PMS, POS, ERP, telephony and more.
Security
Permissions, audit trail and data controls.
Analytics
Conversations, campaigns, SLAs and outcomes.
AI your security team can approve.
Agents only see and do what you allow. Every answer, action and handoff leaves a record.
Role-based access
Each person and agent sees only what their role allows.
Approvals on actions
Refunds, discounts and changes wait for a person to approve.
Full audit trail
Who asked, what was answered and what changed, recorded.
Choice of AI model
Use the model that fits your compliance needs.
Self-hosted option
Run on your own servers when data must stay in-house.
Built first for hospitality and transportation.
Start with the workflows these teams handle every day. The same products extend to other industries as you grow.
Hospitality
Hotels, resorts and serviced apartments- Engage
- Guest questions, bookings and upsells answered day and night.
- Connect
- WhatsApp and web chat in one front-desk inbox.
- Ops
- Housekeeping, maintenance and front-desk requests tracked to an SLA.
Transportation
Transport operators, chauffeur and shuttle services- Engage
- Booking, pickup and trip questions answered on web and WhatsApp.
- Connect
- Passenger and driver messages in one shared inbox.
- Ops
- Breakdowns, complaints and dispatch issues routed and escalated on time.
Managing a fleet? FleetIQ covers fleet management and dynamic pricing. Explore FleetIQ
Prove one workflow in 45 days.
Begin with one high-volume workflow, one team and success measures agreed up front. We document the results before you decide on a wider rollout.
The timeline depends on system access, integrations and the agreed scope.
- 1Choose the workflowA guest-request, booking or dispatch flow with real volume and a measurable outcome.
- 2Run it with your teamAgents, inbox and tasks configured on your channels, used by a selected team.
- 3Decide with the resultsBefore and after measures, written up, so the rollout decision rests on data.
Questions about Webuters AI
Can we start with only one product?
Yes. Each product works on its own. When you add another, it uses the same login, knowledge and customer records, so nothing is set up twice.
Which channels can agents use?
Website chat, WhatsApp, Microsoft Teams and Slack today. Instagram, email and phone are coming soon.
Do agents act without a person checking?
Only within the actions you allow. Anything sensitive, such as refunds or discounts, can be set to wait for approval.
Where is our data stored?
In the Webuters AI cloud by default, with a self-hosted option for teams that need data to stay on their own servers.
How do we log in?
At ai.webuters.com, with your work email. We send a one-time code, so there is no password to remember. One account gives you every product your plan includes.
See Webuters AI on your own channels.
Tell us about your hotel or transport operation and the channels you use. We’ll show Engage, Connect and Ops on the workflow that matters most to you.